| Ideal for busy IT Departments |
Online Training for IT Support Staff |
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| Customer Care for IT Telephone Support Staff :- Telephone Support Staff are often the only contact a customer has with the organization; they undoubtedly represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and customers can remain dissatisfied or frustrated at the end of a call. This course will help readers to understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide questioning techniques and improve listening skills so that they will be better able to deal with customer complaints:- Course Details>> | Courses
online:
- A+ Cert - CISCO - CLAIT - ECDL |
- iNet
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- MCSE |
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Help Desk Analyst Training :- This course will prepare readers for the Help Desk Institute's "Certified Help Desk Analyst" certification. Readers will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and management concepts. The material in this course will help participants learn the HDI Certified Help Desk Analyst Examination Objectives (Exam Code: HD0-100 / Version: 1.0 / Release Date: October 2000). This course has been created for readers required to provide customer support for IT and related infrastructure services. The course is primarily designed for telephone call center-oriented support services however techniques learned can be applied equally to most Help Desk environments:- Course Details>> Facilitation Skills for IT Staff :-To provide individuals with the skills needed to facilitate group activities in the working environment. IT staff are often asked to facilitate or host meetings and need to know how to fully engage the group as the meeting facilitator. People skills are fundamentally important for every facilitator required to guide meetings towards useful, result-driven conclusions. This is particularly important where end users and IT people engage in meetings to discuss major projects. This course involves readers working on processes and procedures that result in successful meeting facilitation through the use of group and individual activities, exercises and formal inputs:- Course Details>> Train the IT Trainer :-This course is suitable for existing trainers who are new to delivering IT training and IT trainers wishing to improve the effectiveness of their course delivery. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place. The aim of this focused course is very specifically tailored to meet the requirements of IT Trainers and is not suitable end-user or general technicians. :- Course Details>>
Also see:- Computer Training - Management Techniques
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www.elearn-university.org Online Training for everyone!
